Contact us
Questions about an account, a deposit or a bonus go to the casino support; questions about this mirror go to us. The two are different teams, and sending an account question here only adds a day to the answer.
Vavada support
The fastest channel is the chat inside the lobby, opened with the Help button in the header after login. The email named in the terms is [email protected]; use it when the chat is not available or when you need a written record, for example for a complaint. Support handles deposits and withdrawals, verification, bonuses and limits, technical problems with games and standard account actions.
Complaints
A complaint is a formal dispute where you say the casino acted wrongly and ask for a specific remedy. It goes through the internal procedure first; if the final answer does not satisfy you, the terms give the right to take the dispute to an independent dispute body certified by the Curacao Gaming Authority, free of charge. The regulator's own contact for regulatory questions is [email protected].
This mirror
The mirror is maintained by players, not by the operator. If a page here is out of date, a demo does not open or a link is wrong, write to the address in the footer of the casino for account matters and use the casino's official channels linked there for the current mirror address. We do not store accounts or money and cannot see your balance.